Courses - FNS30404 Certificate III in Financial Services (Mercantile Agents)
Adcom Training Solutions provides training that covers all of this information and we encourage you to Enquire NOW info@adcomtraining.com if you are interested in completing this qualification.
This page provides information collected on 23 May 2010 from
http://www.ntis.gov.au/?/trainingpackage/FNS04/qualification/FNS30404/rules
about the FNS30404 Certificate III in Financial Services (Mercantile Agents) .
FNS30404 Certificate III in Financial Services (Mercantile Agents)
Qualification notes
To attain a Certificate III in Financial Services (Mercantile Agents) 13 units must be achieved:
- 4 industry core units, plus
- 4 sectoral core units, plus
- 5 elective units
Where the industry core units have been demonstrated as a requirement of the Certificate II in Financial Services exemption is provided.
There are three typical operational environments for mercantile agents. Each of these has a specified pathway option for the Certificate III in Financial Services (Mercantile Agents). These options are outlined below and cover:
- collections
- process serving
- repossessions
Industry Core Units
Achieve the following 4 industry core units:
FNSICIND301B Work in the financial services industry
FNSICGEN301B Communicate in the workplace
FNSICGEN302B Use technology in the workplace
FNSICGEN304B Apply health and safety practices in the workplace
Sectoral Core Units
Achieve the following 4 sectoral core units:
FNSMERC304B Locate subjects
FNSICORG302B Prepare reports for management
FNSICIND401B Apply principles of professional practice to work in the financial services industry
FNSICGEN404B Resolve disputes
Elective units
Achieve at least 5 elective units. The 5 elective units may be selected as follows:
- all 5 elective units may be selected from the list of units suitable at Certificate III level
- of the 5 elective units, 2 units may be selected from the list of units suitable at Certificate IV level
- of the 5 elective units, up to 2 units may be selected from other endorsed Training Packages in accordance with other packaging guidelines for this qualification
- see Levels Chart for full list of units available in the FNS04 Financial Services Training Package
- individuals seeking a Commercial Agent Licence must undertake the relevant compulsory units listed below, with other highly recommended elective units also being detailed below.
Collections - Compulsory
FNSMERC301B Collect debts
Collections - Highly recommended
FNSMERC303B Serve legal process
FNSMERC401B Develop and document case recommendations
FNSMERC402B Initiate legal recovery of debts
Process Serving - Compulsory
FNSMERC303B Serve legal process
Process Serving - Highly recommended
FNSMERC301B Collect debts
FNSMERC302B Repossess property
Repossessions - Compulsory
FNSMERC302B Repossess property
Repossessions - Highly recommended
FNSMERC301B Collect debts
FNSMERC303B Serve legal process
Employability Skills for FNS30404 Certificate III in Financial Services (Mercantile Agents)
The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.
Employability Skill Industry/enterprise requirements for this qualification include:
Communication
- developing and writing reports to specifications
- using effective high level written and oral skills to negotiate resolutions
- using persuasive techniques and sound telephone techniques to achieve a satisfactory outcome for clients
Teamwork
- building rapport and trust with clients and liaising and co-operating with a wide range of persons
- clarifying with others tasks to be completed
- working with third party personnel to recover debts
Problem solving
- applying investigative skills to collect information, conduct searches and locate defaulters
- determining appropriate cost effective recovery strategies
- using modeling tools to test assumptions against a variety of scenarios
Initiative and enterprise
- designing appropriate format for reports
- generating a range of options in response to a client's brief and implementing agreed debt collection processes
- initiating legal processes in line with client need and legal requirements
Planning and organising
- contributing to the planning process by researching, analysing and validating information relating to debts
- developing and maintaining systems, records and reporting procedures
- maintaining files, managing information, and scheduling and coordinating competing tasks
Self management
- managing own time and priorities and dealing with contingencies
- taking responsibility as required by work role and ensuring all organisational polices and procedures are followed
- taking personal responsibility for complying with legal obligations
- working within the legal, ethical and security considerations of the job role
Learning
- acquiring and applying knowledge of legislation and legal procedures
- applying learning to develop improved practices
- asking questions to clarify instructions
- developing and maintaining professional competence
- maintaining detailed field notes to reflect on approaches taken in resolving disputes
- using online help and manuals to solve basic technology problems
Technology
- using computer systems for research, store information and to generate reports
- using electronic communication devices and processes i.e. internet, intranet, email to produce written correspondence and reports
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.
Classifications
ASCO 5912-11 Credit and Loans Officer
ASCED4 0811 Banking, Finance and Related Fields
ANZSIC 75 Services to Finance and Insurance
ANZSCO 552211 Credit or Loans Officer
Adcom Training Solutions provides training that covers all of this information and we encourage you to Enquire NOW info@adcomtraining.com if you are interested in completing this qualification.
Last update: 23rd May 2010
First published: 23rd May 2010
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