Courses - FNS30107 Certificate III in Financial Services
Adcom Training Solutions provides training that covers all of this information and we encourage you to Enquire NOW info@adcomtraining.com if you are interested in completing this qualification.
This page provides information collected on 06 September 2011 from http://www.training.gov.au/Training/Details/FNS30107
about the FNS30110 Certificate III in Financial Services Course.
FNS30107 Certificate III in Financial Services
Qualification notes
To provide maximum flexibility for packaging qualifications and employability outcomes, the FNS30107 Certificate III in Financial Services has been identified as a root qualification that includes the existing general qualification and the existing specialised insurance services qualification.
The changes to the general qualification include a qualification code change and new versions of the industry core units to include Employability Skills. There will also be new versions of elective units as a result of the inclusion of Employability Skills.
FNS30107 Certificate III in Financial Services
To attain a FNS30107 Certificate III in Financial Services 13 units must be achieved:
- 4 industry core units, plus
- 9 elective units
Where the industry core units have been demonstrated as a requirement of FNS20104 Certificate II in Financial Services exemption is provided.
This qualification is designed to reflect the role of entry level employees working across the entire financial services spectrum who perform duties such as:
- responding to customer enquiries
- sales and service
- maintaining financial records
- performing clerical duties
- applying fundamental skills in broking, distribution, banking, credit management and retail financial services.
Prerequisite Requirements
Where industry core units have been demonstrated as a requirement of Certificate II in Financial Services exemption is provided.
Industry Core Units
Achieve the following 4 industry core units:
FNSICIND301B Work in the financial services industry
FNSICGEN301B Communicate in the workplace
FNSICGEN302B Use technology in the workplace
FNSICGEN304B Apply health and safety practices in the workplace
Elective Units
Achieve 9 elective units. The 9 elective units may be selected as follows:
- all 9 elective units may be selected from the list of units in the Levels Chart for FNS04 Certificate III qualifications
- of the 9 elective units, 3 units may be selected from the list of units shown in the Levels chart for FNS04 Certificate IV qualifications
- of the 9 elective units, up to 3 units may be selected from other currently endorsed Training Packages in accordance with other packaging guidelines for this qualification
- if Tier 2 ASIC compliance is sought, the ASIC aligned units FNSASIC301B and FNSASIC302B must be selected
- see Levels Chart for full list of units available in the FNS04 Financial Services Training Package.
FNS30107 - Certificate III in Financial Services (Insurance Services)
To attain a Certificate III in Insurance Services 13 units must be achieved:
- 4 industry core units, plus
- 4 sectoral core units, plus
- 5 elective units
Where the industry core units have been demonstrated as a requirement of the FNS20104 Certificate II in Financial Services exemption is provided.
This qualification is designed to reflect the role of entry-level employees working in the insurance industry in service and support roles, including such duties as:
- determining coverage in accordance with insurance policy wording (if a claim)
- obtaining relevant facts from a client regarding an insurance claim
- registering insurance claim details in relevant databases and paying claims
- providing underwriting information and answering inquiries from clients and from insurance agents, consultants and other company personnel
- reviewing individual and group applications for automobile, fire, health, liability, life, property, marine, aircraft and other insurance
- supporting underwriting processes to make acceptance of new and renewal applications possible
Industry Core Units
Achieve the following 4 industry core units:
FNSICIND301B Work in the financial services industry
FNSICGEN301B Communicate in the workplace
FNSICGEN302B Use technology in the workplace
FNSICGEN304B Apply health and safety practices in the workplace
Sectoral Core Units
Achieve a minimum of 4 of the following sectoral core units:
FNSINSV301B Evaluate risk for renewal business
FNSINSV302B Process alteration to insurance policy
FNSINSV303B Issue contract of insurance
FNSINSV304B Issue renewal advice
FNSINSV305B Issue cancellation advice
FNSINSV306B Receive and record/register a claim
FNSINSV307B Follow organisation procedures to process claim
FNSINSV308B Process facultative and treaty reinsurance claims
FNSINSV309B Settle claims
FNSINSV310B Process a claims payment
FNSICGEN402B Participate in negotiations
Elective Units
Achieve at least 5 elective units. The elective units may be selected as follows:
- all 5 elective units may be selected from the list of units in the Levels Chart for FNS04 Certificate III qualifications including the remaining sectoral core units listed above
- of the 5 elective units, up to 2 units may be selected from the list of units in the Levels Chart for FNS04 Certificate IV qualifications
- the remaining sectoral core units may be selected as elective units
- of the 5 elective units, up to 2 units may be selected from other currently endorsed Training Packages in accordance with other packaging guidelines for this qualification
- the choice of electives should be appropriate to the level and integrity of the qualification and to the workplace outcomes it is designed to meet other insurance related qualifications within the FNS04 Financial Services Training Package carry prerequisite requirements on a number of the sector core and elective units. It is recommended that these qualifications are investigated prior to selecting electives to allow for future planning
- see Levels Chart for full list of units available in the FNS04 Financial Services Training Package.
Employability Skills for FNS30107 Certificate III in Financial Services
The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.
Employability Skill Industry/enterprise requirements for this qualification include
Communication
- conducting research to collect and analyse information and present it in report form
- having the ability to question, clarify and evaluate information
- investigating and negotiating to resolve disputes
- liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language
- using a range of techniques and sales skills to elicit feedback from customers
- using specialist language in written and oral communication
- writing in a range of styles to suit different audiences
Teamwork
- receiving feedback on performance
- referring matters to nominated person as required
- working as a member of a team and applying knowledge of one's own role to achieve team goals
Problem solving
- collecting, comparing and contrasting data in order to create reports
- investigating skills to provide information to assist with the determination of entitlements for persons where estates are to be finalised
- using problem solving tools and techniques to balance and reconcile amounts
Initiative and enterprise
- contributing to solutions to workplace challenges
- contributing to the design and preparation of reports to effectively present workplace information
- identifying cross selling opportunities
Planning and organising
- contributing to the planning process by researching and validating information relating to estates
- planning work considering resources, time and other constraints
- processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks
- undertaking contingency planning and risk management to meet client needs within area of responsibility
Self management
- managing own time and priorities and dealing with contingencies
- operating within Codes of Ethics, Codes of Professional Conduct, legislation and regulations
- taking responsibility as required by work role and ensuring all organisational polices and procedures are followed
Learning
- acquiring and applying knowledge of services and organisational policies and procedures
- asking questions to clarify instructions
- seeking advice on technical issues
- using online help and manuals to solve basic technology problems
Technology
- using electronic communication devices and processes such as internet, intranet, software packages and email, to produce written correspondence and reports
- using technology to assist the management of information and to assist the planning process
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.
Classifications
ASCO 59 Other Advanced Clerical and Service Workers
ASCED4 0811 Banking, Finance and Related Fields
ANZSCO 552000 Financial and Insurance Clerks
Adcom Training Solutions provides training that covers all of this information and we encourage you to Enquire NOW info@adcomtraining.com if you are interested in completing this qualification.
Last update: 6th Sept 2011
First published: 16th May 2010
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